Service Commitment

Notify you when I arrive on site and contact you immediately should any serious delays occur.
Be accessible to you from the time I arrive until I leave.
Be honest 100% of the time.
Get plenty of sleep the night before my presentation.
Be reasonable and considerate in my use of room charges and incidental expenses.
Be in the meeting room for a sound check well before the time of my presentation.
Coordinate with the set-up crew and other presenters to make sure my needs coordinate with everyone else.
Stay out of the way until it is my turn to speak.
Study your audience and the other speakers to call back to their messages where appropriate.
Be dressed appropriately, always one step more formal or business-like than the audience.
Provide an easy, brief introduction and be available to coach my introducer.
Make suggestions to the crew as to how to maximize audience impact through creative use of lights, sound or staging.
Be in the room, seated and visible to you well before my introduction begins.

Deliver my presentation with energy and purpose.
Never use off-color language or material.
Stick to my time frame and adjust if needed.
Interact constantly with the audience.
Where appropriate, present well-researched, profound information.
Create some genuinely hilarious moments that your audience won’t easily forget.
Use appropriate slides and audio clips or video clips to enhance the look, feel and impact of my presentation.
React maturely, good-naturedly and flexibly to any problems that arise. This includes: audio, visuals, lights, sounds, emergencies, etc.
Never be rude to an audience member.
Allow for questions and comments from the audience during my presentation.
Summarize my points and give ways to remember my key points.
Relate my points to your organization and people.
Never turn my presentation into a sales pitch.
Only offer my recordings if approved or requested in advance.

Stay around to briefly answer questions or hear comments.
Check out and depart with minimal effort to you.
Promptly fill any orders for my products.
Sign up audience members for my email newsletter to continue both the laughter and the learning, if desired.
Suggest strategies to continue the impact of my message during your follow-up.
Never disclose any sensitive information about your organization.
Be willing to accept personal phone calls or emails to follow up on the presentation from individual audience members or executives.